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Toll Free
(800)-960-3735
Copyright(c) 2003
By Time Masters Inc
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Product Description
SPECIAL OFFER! All new or renewed TouchStation Support Agreements receive ONE FREE YEAR of Lathem Live Remote Support valued at $49! With Lathem Live Remote Support you can give a Lathem support agent immediate access to view, diagnose and fix any TouchStation problems directly on your computer over the internet*. If you like the service, do nothing and you will pay only $49 per year starting in the second year. *A hi-speed internet connection is required.
NOTE: Your TS100 terminal must be in good working condition, and you must be on software version 4.0 or higher in order to purchase a support agreement for your TouchStation system. If you are using an older version of software, you must purchase an upgrade (available on this site) prior to purchasing a support agreement.
SOFTWARE SUPPORT
Free Updates and Version Upgrades
While you are covered under the support plan, you will have access to the latest versions of your software when they become available. These versions upgrades are normally chargeable items which you will receive free while under the support plan.
Unlimited Toll-Free Telephone Support
If you have any questions with the operation or support of your system, you will have unlimited access to a trained factory support representative via our toll-free telephone support number. If you are not covered by the support plan, these calls are billed on a per incident basis.
HARDWARE SUPPORT
Next Day Shipping of Exchange Clock
If your clock goes down, or is damaged, you can rest assured knowing that with a simple phone call an exchange unit will be sent to you the next day. This no-hassle exchange eliminates the time needed to send in your unit for estimates and repairs.
Extended Warranty
The support plan will extend the standard warranty that came with your product. While under warranty, or with this plan, your time clocks will be covered for free parts and labor to repair defects in materials or workmanship.
BENEFITS
You will always have the most current software features.
You will reduce the amount of down-time in the event of a damaged clock.
You'll save money on repairs that are needed beyond the standard warranty period.
You will have quick answers to problems and ques
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